The four stages of a sales thread
| Stage | Only goal | Automate? |
|---|---|---|
| Qualify | Find out what they actually need | Yes — extraction is what LLMs are good at |
| Align | Get them to say “yes, that is what I need” | Yes — restating a need accurately |
| Handle objections | Remove the last doubt | Partly — draft, human approves |
| Close | Make the next step concrete | No — this is where trust is decided |
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The price question
“Can you do it cheaper?” usually means “I am not sure this is worth it.” Discounting confirms their doubt. The reply that works: confirm scope first, then give a range, then give certainty about what happens next. Three sentences, no apology.
Three signals you are losing the deal
- Replies shrink from sentences to single words — interest is dropping, stop pushing.
- They repeat a question you already answered — the first answer was not believable.
- They go quiet after price — you either dodged the number or gave one with no range.
Handover rules (non-negotiable)
- Refunds, disputes, legal wording: human only.
- Anything above your authorised discount: human only.
- Anyone who asks “am I talking to a bot”: answer honestly, as a human.
- Any promise about delivery dates: only from the whitelist you configured.
Written and reviewed by the Liaoke Lab editorial team
Based on desensitised conversation samples from real private-domain and customer-service work, plus public communication research. Each page is revised as reader feedback comes in. How we work
Last updated: 2025-10-13 · 撩客工场